Frequently Asked Questions

For Patients

Medication Delivery Related

1. Which pharmacy manages UMMC's medication delivery?

PharmCARE Pharmacy and Outpatient Pharmacy.

Farmasi manakah yang menguruskan penghantaran ubat PPUM?

Farmasi PharmCARE dan Farmasi Pesakit Luar.

2. How can I contact PharmCARE Pharmacy?

You may call or email us.

Bagaimanakah saya boleh menghubungi Farmasi PharmCARE?

Anda boleh berhubung melalui telefon atau e-mel.

✉️ pharmcare@ummc.edu.my

☎️ 03 - 7949 3174

3. How to request medication delivery?

You may submit your application for medication delivery through:-

  • PharmCARE Pharmacy counter directly (located at Ground Floor, Trauma and Emergency Building, UMMC) or

  • Online application via our UMMC Single Sign On (please click here for detailed tutorial)

Bagaimanakah cara untuk meminta penghantaran ubat?

Anda boleh membuat permohonan penghantaran ubat melalui:-

  • Kaunter Farmasi PharmCARE secara langsung (di Aras G, Bangunan Trauma dan Kecemasan, PPUM) atau

  • Permohonan secara dalam talian melalui Single Sign On PPUM (sila tekan sini untuk tutorial lanjut)

4. What are the important things I need to know about UMMC's medication delivery?

  • The delivery service is only applicable for long term medications (i.e. prescriptions with a duration more than a month)

  • You should have balance of medication supply for at least 20 days when applying to ensure you have sufficient medications until the delivery date

  • You should ensure you have a next clinic appointment date in UMMC

  • Medications supplied by PharmUMMC Pharmacy and medications that fall under the Dangerous Drugs or Psychotropics category (such as sleeping pills) will not be included in the delivery

  • Cold chain delivery is only applicable to addresses within the Klang Valley area

Apakah perkara-perkara penting yang perlu saya ketahui mengenai penghantaran ubat PPUM?

  • Hanya ubat jangka masa panjang layak dihantar secara pos (iaitu preskripsi yang mempunyai tempoh lebih daripada sebulan)

  • Anda perlu mempunyai baki bekalan ubat sekurang-kurangnya untuk 20 hari semasa membuat permohonan untuk memastikan bekalan ubat anda tidak terganggu sementara menunggu penghantaran ubat

  • Anda mempunyai tarikh temujanji klinik akan datang di PPUM

  • Ubat-ubatan yang dibekalkan oleh Farmasi PharmUMMC dan ubat-ubatan di bawah kategori Dadah Berbahaya atau Psikotropik (seperti ubat tidur) adalah tidak termasuk dalam perkhidmatan penghantaran ubat

  • Penghantaran ubat rangkaian sejuk hanya untuk kawasan Lembah Klang sahaja

5. Why must I have a next clinic appointment date to apply for medication delivery when I am already on the same medication for a long time?

A next appointment date is important to ensure your medications are reviewed by the doctor in a timely manner.

Mengapakah saya perlukan tarikh temujanji klinik akan datang untuk membuat permohonan penghantaran ubat sedangkan saya sudah lama mangambil ubat yang sama?

Tarikh temujanji klinik akan datang adalah penting untuk memastikan keperluan ubat-ubatan anda sentiasa disemak oleh doktor secara berkala.

6. Why does PharmCARE Pharmacy do not deliver medicines supplied by PharmUMMC Pharmacy even though I am entitled to them for free?

PharmCARE Pharmacy is not affiliated with PharmUMMC Pharmacy.

PharmUMMC Pharmacy is a retail entity which currently does not provide postal service.

Mengapakah Farmasi PharmCARE tidak menghantar ubat-ubatan yang dibekalkan oleh Farmasi PharmUMMC walaupun saya berhak mendapatkannya secara percuma?

Farmasi PharmCARE adalah tidak berkait dengan Farmasi PharmUMMC.

Farmasi PharmUMMC merupakan entiti runcit yang tidak menyediakan perkhidmatan pos pada masa ini.

7. Who is our delivery partner?

UMMC has appointed Esyms (who provides Allmeds service) as our delivery partner. They are specialized in medication delivery service and your medication will be delivered by a trained personnel.

Esyms will also engage with other reliable delivery services such as DHL and PosLaju to ensure the success of medication deliveries.

Siapakah rakan penghantaran kami?

PPUM telah melantik Esyms (yang menawarkan perkhidmatan Allmeds) sebagai rakan penghantaran kami. Mereka merupakan pakar dalam perkhidmatan penghantaran ubat dan ubat anda akan dihantar oleh staf yang terlatih.

Esyms juga akan berkerjasama dengan perkhidmatan penghantaran yang lain seperti DHL dan PosLaju untuk menjamin penghantaran ubat yang lancar.

8. How much does the medication delivery cost?

Delivery of non cold chain medications : RM 5.30

Delivery of cold chain medications : RM15.00

Berapakah kos penghantaran ubat?

Penghantaran ubat bukan rangkaian sejuk : RM5.30

Penghantaran ubat rangkaian sejuk : RM15.00

9. How do I pay for the medication delivery fee?

You can either choose to pay either via online or Cash on Delivery (COD).

Online

If this is your preferred option, you will receive an SMS message from Esyms within three to seven days before your scheduled delivery date. There will be a link included in that SMS message which will direct you to make the payment online.

Once you have made payment, you should see a page that states that you have made the payment online.

Cash on Delivery (COD)

If this is your preferred option, you may disregard the SMS message from Esyms and you may make the medication delivery fee payment to our delivery partner upon receiving your medication parcel.

However, do note that you will need to be present at your delivery address during the scheduled delivery.

Bagaimanakah saya boleh membuat pembayaran untuk kos penghantaran ubat?

Anda boleh memilih untuk bayar secara dalam talian atau secara bayaran tunai semasa penghantaran (COD).

Dalam Talian

Jika anda menggunakan pilihan ini, anda akan menerima mesej SMS daripada Esyms dalam tiga hingga tujuh hari sebelum tarikh penghantaran. Pautan kepada kaedah pembayaran dalam talian akan didapati dalam mesej SMS tersebut.

Setelah membuat bayaran, pengesahan bayaran akan dipaparkan.

Bayaran Tunai Semasa Penghantaran (COD)

Jika anda menggunakan pilihan ini, anda boleh mengabaikan mesej SMS daripada Esyms dan anda boleh membuat bayaran tunai secara terus kepada rakan penghantar semasa menerima bungkusan ubat anda.

Namun, anda mesti berada di alamat penghantaran semasa waktu penghantaran.

Example of SMS message by Esyms

Contoh mesej SMS daripada Esyms

Example of Whatsapp message by Esyms (if available)

Contoh mesej Whatsapp daripada Esyms (jika ada)

Example of payment confirmation

Contoh pengesahan bayaran

10. How can I track my medication parcel?

You may use the same payment link included in the SMS message from Esyms to track your medication parcel.

Alternatively, you may contact Esyms via the phone or send them a Whatsapp message.

Bagaimanakah saya boleh menjejak penghantaran bungkusan ubat saya?

Anda boleh menggunakan pautan pembayaran sama yang terdapat dalam mesej SMS daripada Esyms untuk penjejakan bungkusan ubat anda.

Sebagai alternatif, anda boleh menghubungi Esyms melalui telefon atau menghantar mesej Whatsapp kepada mereka.

Esyms ☎️ / 💬 011 - 16902860

Example of SMS message by Esyms

Contoh mesej SMS daripada Esyms

Example of tracking your medication parcel

Contoh penjejakan bungkusan ubat anda

11. What should I do if I do not receive the SMS message from Esyms?

You may contact Esyms or you may email us.

Apakah yang perlu saya lakukan jika saya tidak menerima mesej SMS daripada Esyms?

Anda boleh menghubungi Esysms atau e-mel kami.

Esyms ☎️ 011 - 16902860

PharmCARE Pharmacy ✉️ pharmcare@ummc.edu.my

12. When will I receive my medication parcel?

Delivery of non cold chain medications : Within three to five working days after the stated delivery date

Delivery of cold chain medications : Within one week after the stated delivery date

Bilakah saya akan menerima bungkusan ubat saya?

Penghantaran ubat bukan rangkaian sejuk : Dalam masa tiga hingga lima hari bekerja selepas tarikh penghantaran yang dinyatakan

Penghantaran ubat rangkaian sejuk : Dalam masa seminggu selepas tarikh penghantaran yang dinyatakan

Medication Related

1. How can I purchase medication from UMMC?

You will need a prescription from UMMC to purchase medication.

You may see a doctor in UMMC to get a valid UMMC prescription and then proceed to purchase the prescribed medication from either UMMC Outpatient Pharmacy or PharmUMMC Pharmacy (subjected to the restrictions outlined in the UMMC Online Formulary).


FOR MEDICAL REPRESENTATIVES

1. What is the procedure to request addition of new drug into the UMMC Drug Formulary?

All requests for addition of new drug into UMMC Drug Formulary will need to go through Drugs and Therapeutics Subcommittee.

For more information, please click here.


2. What is the procedure to provide medication samples for patients in UMMC?

All requests to provide medication samples for patients in UMMC will need to be submitted to Drug Information Pharmacists and are subjected to Pharmacy Management approval.

For more information, please click here.


3. What is the procedure to introduce Commercial Managed Access Programme (CMAP) in UMMC?

All requests to introduce new CMAP in UMMC can be submitted via email to PharmUMMC Pharmacist (Mr. Law) and they will be subjected to UMMC Chief Pharmacist approval.

✉️ kslaw@ummc.edu.my


4. What is the procedure for organizing Continuous Professional Development (CPD) lunch talks for Pharmacy Department in UMMC?

You may click here for the detailed procedure.


FOR UMMC PRESCRIBERS

1. If the medication that I want to prescribe is not listed in the UMMC Online Formulary, how can my patients purchase it from UMMC pharmacy?

Step 1: Prescriber to fill in BORANG PERAKUAN PENGGUNAAN / PERMOHONAN UBAT KHAS (BK-MIS-892-E04).

Step 2: Submit the completed request to PharmUMMC Pharmacy (Ground Floor, Menara Utama).

Step 3: The request will be submitted to the UMMC Director for approval.

Step 4: If the request is approved, patient to make payment for medication at PharmUMMC Pharmacy.

Step 5: PharmUMMC Pharmacy places order with the pharmaceutical company.

Step 6: PharmUMMC Pharmacy contacts the patient and dispenses the medication to the patient once the medication is available.


2. How can I request to include a non-registered medication into Patient Assistance Programme (PAP), Compassionate or Expanded Access Programme to benefit my patients?

Step 1: Prescriber to submit request via e-form REQUEST | COMPASSIONATE / EXPANDED ACCESS PROGRAMME (BK-PHS-171).

Step 2: The request will be submitted to the UMMC Director or UMMC Deputy Director (Professional) for approval.

Step 3: If the request is approved, pharmacy to receive the approved non-registered medication and dispenses the medication to the named patient.


FOR PATIENT'S DETAILS REQUEST (FOR OTHER HOSPITALS USE)

1. What is the procedure for external HCP to obtain UMMC patient's medications, medical history or record from UMMC if the patient receives treatment from healthcare facilities outside UMMC for treatment management purposes?

Step 1: Fill in the authorization form BORANG KEIZINAN MENGUMPUL DAN MEMPROSES DATA PERIBADI (BK-MIS-1424-E02) (click here for the form).

Step 2: Patient to consent the filled authorized form.

Step 3: Email the filled authorized form (including patient's consent) together with a cover letter to Medical Records Department.

✉️ lp.jmp@ummc.edu.my

Step 4: The form will be processed and the information can be obtained within 24 hours.




Updated: 10-Feb-2022