FAQ

FOR PATIENTS

Medication Delivery Related

1. Which pharmacy handles medication delivery?

PharmCARE Pharmacy.


2. How can I contact PharmCARE Pharmacy?

They can be reached either via the phone or email.

✉️ pharmcare@ummc.edu.my

☎️ 03 - 7949 3174


3. How will I know if I have a next delivery?

Upon receiving your medication parcel, you would also receive a coloured communication paper by PharmCARE Pharmacy together in your medication parcel.

The paper should indicate if there is a next delivery (including the delivery date) or if that medication parcel received is the last supply by PharmCARE Pharmacy.

Example:

Medication Related

1. How can I purchase medication from UMMC?

You will need a prescription from UMMC to purchase medication.

You may see a doctor in UMMC to get a valid UMMC prescription and then proceed to purchase the prescribed medication from either UMMC Outpatient Pharmacy or PharmUMMC Pharmacy (subjected to the restrictions outlined in the UMMC Online Formulary).


FOR MEDICAL REPRESENTATIVES

1. What is the procedure to request addition of new drug into the UMMC Drug Formulary?

All requests for addition of new drug into UMMC Drug Formulary will need to go through Drugs and Therapeutics Subcommittee.

For more information, please click here.


2. What is the procedure to provide medication samples for patients in UMMC?

All requests to provide medication samples for patients in UMMC will need to be submitted to Drug Information Pharmacists and are subjected to Pharmacy Management approval.

For more information, please click here.


3. What is the procedure to introduce Commercial Managed Access Programme (CMAP) in UMMC?

All requests to introduce new CMAP in UMMC can be submitted via email to PharmUMMC Pharmacist (Mr. Law) and they will be subjected to UMMC Chief Pharmacist approval.

✉️ kslaw@ummc.edu.my


4. What is the procedure for organizing Continuous Professional Development (CPD) lunch talks for Pharmacy Department in UMMC?

You may click here for the detailed procedure.


FOR UMMC PRESCRIBERS

1. If the medication that I want to prescribe is not listed in the UMMC Online Formulary, how can my patients purchase it from UMMC pharmacy?

Step 1: Prescriber to fill in BORANG PERAKUAN PENGGUNAAN / PERMOHONAN UBAT KHAS (BK-MIS-892-E04).

Step 2: Submit the completed request to PharmUMMC Pharmacy (Ground Floor, Menara Utama).

Step 3: The request will be submitted to the UMMC Director for approval.

Step 4: If the request is approved, patient to make payment for medication at PharmUMMC Pharmacy.

Step 5: PharmUMMC Pharmacy places order with the pharmaceutical company.

Step 6: PharmUMMC Pharmacy contacts the patient and dispenses the medication to the patient once the medication is available.


2. How can I request to include a non-registered medication into Patient Assistance Programme (PAP), Compassionate or Expanded Access Programme to benefit my patients?

Step 1: Prescriber to submit request via e-form REQUEST | COMPASSIONATE / EXPANDED ACCESS PROGRAMME (BK-PHS-171).

Step 2: The request will be submitted to the UMMC Director or UMMC Deputy Director (Professional) for approval.

Step 3: If the request is approved, pharmacy to receive the approved non-registered medication and dispenses the medication to the named patient.


FOR NON-UMMC HEALTHCARE PROFESSIONALS

1. What is the procedure for external HCP to obtain UMMC patient's medications, medical history or record from UMMC if the patient receives treatment from healthcare facilities outside UMMC for treatment management purposes?

Step 1: Fill in the authorization form BORANG KEIZINAN MENGUMPUL DAN MEMPROSES DATA PERIBADI (BK-MIS-1424-E02) (click here for the form).

Step 2: Patient to consent the filled authorized form.

Step 3: Email the filled authorized form (including patient's consent) together with a cover letter to Medical Records Department.

✉️ lp.jmp@ummc.edu.my

Step 4: The form will be processed and the information can be obtained within 24 hours.




Updated: 13 September 2021