Frequently Asked Questions

For Patients

Medication Delivery Related

1. Which pharmacy manages UMMC's medication delivery?

PharmCARE Pharmacy and Outpatient Pharmacy.

Farmasi manakah yang menguruskan penghantaran ubat PPUM?

Farmasi PharmCARE dan Farmasi Pesakit Luar.

2. How can I contact PharmCARE Pharmacy?

You may call or email us.

Bagaimanakah saya boleh menghubungi Farmasi PharmCARE?

Anda boleh berhubung melalui telefon atau e-mel.

✉️ pharmcare@ummc.edu.my

☎️ 03 - 7949 3174

3. How to request medication delivery?

You may submit your application for medication delivery through either:-

  • PharmCARE Pharmacy counter directly (located at UMMC Plaza Building) or

  • Online application via our UMMC Single Sign On (please click here for detailed tutorial)

Bagaimanakah cara untuk meminta penghantaran ubat?

Anda boleh membuat permohonan penghantaran ubat melalui:-

  • Kaunter Farmasi PharmCARE secara langsung (di Bangunan Plaza PPUM) atau

  • Permohonan secara dalam talian melalui Single Sign On PPUM (sila tekan sini untuk tutorial lanjut)

4. What are the important things I need to know about UMMC's medication delivery?

  • The delivery service is only applicable for long term medications (i.e. prescriptions with a duration more than a month)

  • You should have balance of medication supply for at least 20 days when applying to ensure you have sufficient medications until the delivery date

  • You should ensure you have a next clinic appointment date in UMMC

  • Medications supplied by PharmUMMC Pharmacy and medications that fall under the Dangerous Drugs or Psychotropics category (such as sleeping pills) will not be included in the delivery

  • Cold chain delivery is only applicable to addresses within the Klang Valley area

Apakah perkara-perkara penting yang perlu saya ketahui mengenai penghantaran ubat PPUM?

  • Hanya ubat jangka masa panjang layak dihantar secara pos (iaitu preskripsi yang mempunyai tempoh lebih daripada sebulan)

  • Anda perlu mempunyai baki bekalan ubat sekurang-kurangnya untuk 20 hari semasa membuat permohonan untuk memastikan bekalan ubat anda tidak terganggu sementara menunggu penghantaran ubat

  • Anda mempunyai tarikh temujanji klinik akan datang di PPUM

  • Ubat-ubatan yang dibekalkan oleh Farmasi PharmUMMC dan ubat-ubatan di bawah kategori Dadah Berbahaya atau Psikotropik (seperti ubat tidur) adalah tidak termasuk dalam perkhidmatan penghantaran ubat

  • Penghantaran ubat rangkaian sejuk hanya untuk kawasan Lembah Klang sahaja

5. Why must I have a next clinic appointment date to apply for medication delivery when I am already on the same medication for a long time?

A next appointment date is important to ensure your medications are reviewed by the doctor in a timely manner.

Mengapakah saya perlukan tarikh temujanji klinik akan datang untuk membuat permohonan penghantaran ubat sedangkan saya sudah lama mangambil ubat yang sama?

Tarikh temujanji klinik akan datang adalah penting untuk memastikan keperluan ubat-ubatan anda sentiasa disemak oleh doktor secara berkala.

6. Why does PharmCARE Pharmacy do not deliver medicines supplied by PharmUMMC Pharmacy even though I am entitled to them for free?

PharmCARE Pharmacy is not affiliated with PharmUMMC Pharmacy.

PharmUMMC Pharmacy is a retail entity which currently does not provide postal service.

Mengapakah Farmasi PharmCARE tidak menghantar ubat-ubatan yang dibekalkan oleh Farmasi PharmUMMC walaupun saya berhak mendapatkannya secara percuma?

Farmasi PharmCARE adalah tidak berkait dengan Farmasi PharmUMMC.

Farmasi PharmUMMC merupakan entiti runcit yang tidak menyediakan perkhidmatan pos pada masa ini.

7. Who is our delivery partner?

UMMC has appointed Esyms (who provides Allmeds service) as our delivery partner. They are specialized in medication delivery service and your medication will be delivered by a trained personnel.

Esyms will also engage with other reliable delivery services such as DHL and PosLaju to ensure the success of medication deliveries.

Siapakah rakan penghantaran kami?

PPUM telah melantik Esyms (yang menawarkan perkhidmatan Allmeds) sebagai rakan penghantaran kami. Mereka merupakan pakar dalam perkhidmatan penghantaran ubat dan ubat anda akan dihantar oleh staf yang terlatih.

Esyms juga akan berkerjasama dengan perkhidmatan penghantaran yang lain seperti DHL dan PosLaju untuk menjamin penghantaran ubat yang lancar.

8. How much does the medication delivery cost?

Delivery of non cold chain medications : RM 5.30

Delivery of cold chain medications : RM15.00

Berapakah kos penghantaran ubat?

Penghantaran ubat bukan rangkaian sejuk : RM5.30

Penghantaran ubat rangkaian sejuk : RM15.00

9. How do I pay for the medication delivery fee?

You can choose to pay either via online or via Cash on Delivery (COD).

Online

If this is your preferred option, you will receive an SMS message from Esyms within three to seven days before your scheduled delivery date. There will be a link included in that SMS message which will direct you to make the payment online.

Once you have made payment, you should see a page that states that you have made the payment online.

Cash on Delivery (COD)

If this is your preferred option, you may disregard the SMS message from Esyms and you may make the medication delivery fee payment to our delivery partner upon receiving your medication parcel.

However, do note that you will need to be present at your delivery address during the scheduled delivery.

Bagaimanakah saya boleh membuat pembayaran untuk kos penghantaran ubat?

Anda boleh memilih untuk bayar secara dalam talian atau secara bayaran tunai semasa penghantaran (COD).

Dalam Talian

Jika anda menggunakan pilihan ini, anda akan menerima mesej SMS daripada Esyms dalam tiga hingga tujuh hari sebelum tarikh penghantaran. Pautan kepada kaedah pembayaran dalam talian akan didapati dalam mesej SMS tersebut.

Setelah membuat bayaran, pengesahan bayaran akan dipaparkan.

Bayaran Tunai Semasa Penghantaran (COD)

Jika anda menggunakan pilihan ini, anda boleh mengabaikan mesej SMS daripada Esyms dan anda boleh membuat bayaran tunai secara terus kepada rakan penghantar semasa menerima bungkusan ubat anda.

Namun, anda mesti berada di alamat penghantaran semasa waktu penghantaran.

Example of SMS message by Esyms

Contoh mesej SMS daripada Esyms

Example of Whatsapp message by Esyms (if available)

Contoh mesej Whatsapp daripada Esyms (jika ada)

Example of making payment online

Contoh pembayaran atas talian

Example of payment confirmation

Contoh pengesahan bayaran

10. How can I track my medication parcel?

You may use the same payment link included in the SMS message from Esyms to track your medication parcel.

Alternatively, you may contact Esyms via the phone or send them a Whatsapp message.

Bagaimanakah saya boleh menjejak penghantaran bungkusan ubat saya?

Anda boleh menggunakan pautan pembayaran sama yang terdapat dalam mesej SMS daripada Esyms untuk penjejakan bungkusan ubat anda.

Sebagai alternatif, anda boleh menghubungi Esyms melalui telefon atau menghantar mesej Whatsapp kepada mereka.

Esyms ☎️ / 💬 011 - 16902860

Example of SMS message by Esyms

Contoh mesej SMS daripada Esyms

Example of tracking your medication parcel

Contoh penjejakan bungkusan ubat anda

11. What should I do if I do not receive the SMS message from Esyms?

You may contact Esyms or you may email us.

Apakah yang perlu saya lakukan jika saya tidak menerima mesej SMS daripada Esyms?

Anda boleh menghubungi Esysms atau e-mel kami.

Esyms ☎️ 011 - 16902860

PharmCARE Pharmacy ✉️ pharmcare@ummc.edu.my

12. When will I receive my medication parcel?

Delivery of non cold chain medications : Within three to five working days after the stated delivery date

Delivery of cold chain medications : Within one week after the stated delivery date

Bilakah saya akan menerima bungkusan ubat saya?

Penghantaran ubat bukan rangkaian sejuk : Dalam masa tiga hingga lima hari bekerja selepas tarikh penghantaran yang dinyatakan

Penghantaran ubat rangkaian sejuk : Dalam masa seminggu selepas tarikh penghantaran yang dinyatakan

13. How will I know if I have an upcoming delivery?

You can check if you have an upcoming delivery either via the pink PharmCARE Pharmacy note or via UMMC Single Sign On.

Pink PharmCARE Pharmacy Note

A pink coloured PharmCARE Pharmacy note will be included in your medication parcel and we advice patients to check immediately upon receiving the medication parcel.

This note will indicate either:-

  • Your next delivery date or

  • Your clinic appointment date if this delivery is your last delivery by PharmCARE Pharmacy

UMMC Single Sign On (SSO)

You will be able to view all your previous deliveries and your upcoming deliveries (if any).

Step 1: Log in to your UMMC Single Sign On account.

Step 2: Select MY HEALTH.

Step 3: Select the patient's name.

Step 4: Select Post Medication.

Step 5: Select Show Request History.

Bagaimanakah saya akan tahu jika saya mempunyai penghantaran yang seterusnya?

Anda boleh semak jika anda mempunyai penghantaran akan datang melalui nota merah jambu Farmasi PharmCARE atau Single Sign On (SSO) PPUM.

Nota Merah Jambu Farmasi PharmCARE

Bungkusan ubat anda akan mengandungi satu nota dari Farmasi PharmCARE yang berwarna merah jambu. Pihak kami mengalakkan pesakit-pesakit untuk menyemak bungkusan ubat mereka dengan serta merta apabila bungkusan ubat diterima.

Nota tersebut akan menunjukkan:-

  • Tarikh penghantaran yang seterusnya atau

  • Tarikh temu janji dengan klinik jika penghantaran tersebut merupakan penghantaran terakhir dari Farmasi PharmCARE

Single Sign On (SSO) PPUM

Anda boleh menyemak semua penghantaran yang lalu serta penghantaran yang akan datang (jika ada).

Langkah 1: Log masuk ke akaun Single Sign On PPUM anda.

Langkah 2: Pilih MY HEALTH.

Langkah 3: Pilih nama pesakit.

Langkah 4: Pilih Post Medication.

Langkah 5: Pilih Show Request History.

Pink PharmCARE Pharmacy Note

Nota Merah Jambu Farmasi PharmCARE

Step 2: Select MY HEALTH

Langkah 2: Pilih MY HEALTH

Step 4: Select Post Medication

Langkah 4: Pilih Post Medication

Step 5: Select Show Request History

Langkah 5: Pilih Show Request History

14. What should I do if the pink PharmCARE Pharmacy note indicates that this is my final delivery while my appointment date has been postponed?

You will need to make a brand new application for the next delivery as we had completed your delivery and had archived your delivery records.

You may submit your new application for medication delivery through:-

  • PharmCARE Pharmacy counter directly (located at UMMC Plaza Building) or

  • Online application via our UMMC Single Sign On (please click here for detailed tutorial)

Apakah yang perlu saya lakukan jika nota merah jambu Farmasi PharmCARE menunjukkan bahawa ini merupakan penghantaran terakhir manakala tarikh temujanji saya telah ditangguhkan?

Anda perlu membuat permohonan baharu untuk penghantaran seterusnya kerana kami telah menyelesaikan penghantaran anda dan rekod penghantaran anda telah diarkibkan.

Anda boleh membuat permohonan penghantaran ubat baru melalui:-

  • Kaunter Farmasi PharmCARE secara langsung (di Bangunan Plaza PPUM) atau

  • Permohonan secara dalam talian melalui Single Sign On PPUM (sila tekan sini untuk tutorial lanjut)

Medication Related

1. How can I purchase medication from UMMC?

You will need a UMMC prescription in order to purchase medication from our pharmacies in UMMC.

You may seek consultation from a doctor in UMMC to obtain a UMMC prescription.

With the UMMC prescription, you may proceed to purchase the prescribed medication from either our Outpatient Pharmacy or PharmUMMC Pharmacy, depending on the restrictions outlined in the UMMC Online Formulary.

2. Why am I only allowed to collect monthly supply of medications that fall under the Dangerous Drugs or Psychotropics category (such as sleeping pills) even though my prescription is still valid?

At the moment, our practice is to dispense monthly supplies for medications that fall under the Dangerous Drugs or Psychotropics category due to stock limitation in UMMC.

3. Why am I only allowed to collect a maximum supply of 3 months for medications that fall under the Dangerous Drugs or Psychotropics category (such as sleeping pills) even though my prescription has a one year duration?

It is stated in the Poisons (Psychotropic Substances) Regulation 1989, that the maximum supply for medications that fall under the Dangerous Drugs or Psychotropics is three (3) months per prescription.

For Medical Representatives

1. What is the procedure for organizing Continuous Professional Development (CPD) lunch talks for Pharmacy Department in UMMC?

SURAT SALES REP LUNCH TALK.pdf

Disclaimer: The catering list attached serves as a reference only, you may find your own caterer as long as the food is Halal.

2. What is the procedure to provide medication samples for patients in UMMC?

All requests to provide medication samples for patients in UMMC will need to be submitted to Drug Information Pharmacists and are subjected to Pharmacy Management's approval.

For more information, please click here.

3. What is the procedure to request addition of new medication into the UMMC Medication Formulary?

All requests for the addition of new medication into UMMC Medication Formulary will need to be submitted to Drug Information Pharmacists and are subjected to Drugs and Therapeutics (D&T) Sub-Committee's approval.

For more information, please click here.

4. What is the procedure to introduce Commercial Managed Access Programme (CMAP) for patients in UMMC?

All requests to introduce new CMAP for UMMC patients will need to be submitted to PharmUMMC Pharmacist and are subjected to UMMC Chief Pharmacist's approval.

Mr. Law ✉️ kslaw@ummc.edu.my

For UMMC Prescribers

1. If the medication that I want to prescribe is not listed in the UMMC Online Formulary, how can my patients purchase it from PharmUMMC Pharmacy?

Step 1: Prescriber to fill in the request form BORANG PERAKUAN PENGGUNAAN / PERMOHONAN UBAT KHAS (BK-MIS-892-E04).

Step 2: Submit the completed request form to PharmUMMC Pharmacy (Ground Floor, Main Building - next to the tunnel, opposite Outpatient Pharmacy).

Step 3: The request will be submitted to the UMMC Director for approval.

Step 4: If the request is approved, patient to make payment for medication at PharmUMMC Pharmacy.

Step 5: PharmUMMC Pharmacy places order with the pharmaceutical company.

Step 6: PharmUMMC Pharmacy contacts the patient and dispenses the medication to the patient once the medication is available.

2. How can I request to include a non-registered medication into Patient Assistance Programme (PAP), Compassionate or Expanded Access Programme to benefit my patients?

Step 1: Prescriber to submit request via e-form REQUEST | COMPASSIONATE / EXPANDED ACCESS PROGRAMME (BK-PHS-171).

Step 2: The request will be submitted to the UMMC Director or UMMC Deputy Director (Professional) for approval.

Step 3: If the request is approved, pharmacy to receive the approved non-registered medication and dispenses the medication to the named patient.

For Other Hospitals Use

1. How to request UMMC patient's details (i.e. medical history, medications) ?

Step 1: Visit the UMMC's website (click here).

Step 2: Fill in the authorization form BORANG KEIZINAN MENGUMPUL DAN MEMPROSES DATA PERIBADI (BK-MIS-1424-E02).

Step 3: Patient to consent the filled authorized form.

Step 4: Email the filled authorized form (including patient's consent) together with a cover letter to Medical Records Department.

Medical Records Department ✉️ lp.jmp@ummc.edu.my

Step 5: The form will be processed and the information can be obtained within 24 hours.

Last Reviewed Date: 01-Nov-2022

Last Reviewed By: ccw